Privacy Policy
Last updated: March 29, 2026
1. Information We Collect
We collect information you provide directly: name, email address, phone number, organization details, property data, tenant information, payment records, and other data you enter into the platform. We also collect usage data such as IP addresses, browser type, and interaction logs to improve the Service.
2. How We Use Your Information
We use your information to: (a) provide and maintain the Service; (b) process payments and manage subscriptions; (c) send service-related notifications; (d) improve and personalize the Service; (e) comply with legal obligations; (f) detect and prevent fraud or abuse.
3. Data Sharing
We do not sell your personal information. We may share data with: (a) service providers who assist in operating the platform (hosting, payment processing, email delivery); (b) as required by law or legal process; (c) to protect our rights or the safety of our users. All third-party service providers are bound by data processing agreements.
4. Data Security
We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security audits. While no system is completely secure, we take reasonable precautions to protect your data.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. After account termination, we retain data for up to 90 days to facilitate data export requests, after which it is permanently deleted. Some data may be retained longer if required by law.
6. Multi-Tenant Data Isolation
Mila Management is a multi-tenant platform. Your organization's data is logically isolated from other organizations. Each query is scoped to your organization, ensuring that no other customer can access your properties, tenants, or financial data.
7. Your Rights
Depending on your jurisdiction, you may have the right to: (a) access your personal data; (b) correct inaccurate data; (c) request deletion of your data; (d) export your data in a portable format; (e) opt out of marketing communications. To exercise any of these rights, contact us at the address below.
8. Cookies
We use essential cookies for authentication and session management. We do not use third-party advertising cookies. Analytics cookies, if used, are anonymized and used solely to improve the Service.
9. Children's Privacy
The Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.
10. Contact
For privacy-related questions or requests, contact us at privacy@milamanagement.com.